From www.professionalplanner.com.au: Unreasonable clients pose new legal risks for business owners under Australia’s updated Work Health and Safety Act, which mandates managing psychosocial hazards in the workplace.

Employers must support their teams to handle potentially irate clients, especially during market downturns or insurance claim rejections, to ensure psychological safety and avoid burnout.

Embracing technology and outsourcing can help businesses mitigate excessive job demands and improve employee well-being, ultimately leading to better overall performance.