From www.goingconcern.com: Forvis Mazars, an accounting firm, is introducing a training program to improve Gen Z employees’ communication skills, particularly focusing on phone conversations.

This initiative is a response to observed deficiencies in interpersonal skills among young hires, exacerbated by their digital upbringing and the social isolation experienced during lockdowns.

The firm emphasises the increasing importance of these soft skills as technology automates many traditional tasks performed by junior staff.