From www.ifa.com.au: Advisers should treat any client expression of dissatisfaction as a complaint in the AFCA dispute resolution process and be cautious about record-keeping due to the six-year limitation period for complaints.

Engaging with the case manager early and using the waiting time to negotiate settlements can be advantageous.

Firms can request a jurisdictional review if they believe AFCA has overstepped its authority, but such requests are rarely successful.