From www.accountantsdaily.com.au: The Tax Institute reports significant variability in the Australian Taxation Office’s (ATO) handling of financial abuse cases, particularly affecting victims of partner and elder abuse.

Positive outcomes generally arise when experienced ATO representatives engage with such sensitive matters, while less experienced officers often provide scripted responses lacking empathy.

Instances of negligence and inflexible procedures by the ATO have led to detrimental consequences for victims, including financial loss and legal complications.