From www.holdingredlich.com: Messaging apps like WhatsApp and Signal pose record-keeping challenges for Australian Government agencies due to their impermanence, especially with features that allow messages to disappear.

The Office of the Australian Information Commissioner published a report highlighting compliance risks under the Archives Act 1983, revealing that many agencies lack appropriate policies for using these apps.

Recommendations include reviewing existing policies, addressing information management and FOI obligations, and ensuring secure communication practices among government personnel.