From financialnewswire.com.au: There are various forms of bullying in claims management in the insurance industry, with psychological tactics like negative reinforcement, gaslighting, and verbal bullying through interrogation tactics.

Examples illustrate how claimants experience emotional distress due to intrusive requirements and insensitive communication from insurers.

There a need for insurers to acknowledge the existence of bullying and suggests approaches to reduce such behaviors for better claimant support.