From www.bwslawyers.com.au: The ACCC conducted a sweep of over 2,000 Australian retail websites and identified misleading refund policies that could violate the Australian Consumer Law.

Issues included imposing time limits on returns, blanket ‘no refund’ conditions, and misrepresenting warranty entitlements.

Businesses received warnings to update their policies to comply with legislation, as non-compliance could result in penalties, demonstrated by Mazda Australia being fined $11.5 million for false statements regarding consumer guarantees.