From www.holdingredlich.com: The Australian Competition and Consumer Commission has reviewed over 2,000 retail websites and identified misleading refund and returns practices that could deceive consumers regarding their rights.

Common issues included imposing time limits on returns, blanket ‘no refund’ policies, and restricting rights related to faulty products.

Businesses are advised to review their policies, train employees on handling refunds, and consider legal assistance for drafting compliant terms and conditions.