From www.themandarin.com.au: The Australian Taxation Office received a low capability rating of “developing” in a review by the Australian Public Service Commission, raising concerns about its technology and internal coordination amid rising ICT costs and challenges in delivering large projects.

Staff reported that nine critical systems are nearing the end of support, which affects the ATO’s ability to prioritise necessary work and maintain operational efficiency.

The review also noted risks associated with a hybrid work environment and the growing complexity of fraud, emphasising the need for improved tools and workforce strategies.