From www.accountantsdaily.com.au: The National Tax and Accountants’ Association has criticized the ATO’s tax agent phone line for providing inadequate support, excessive wait times, and poorly trained staff.

NTAA proposed recommendations for improvement following a review by the Inspector-General of Taxation and Taxation Ombudsman, highlighting the need for better training, a streamlined call system, and dedicated support for tax agents.

Member feedback indicated that inefficiencies are damaging professional accountability and eroding client trust, necessitating systemic reform in the phone service.