From www.accountantsdaily.com.au: The Inspector-General of Taxation and Taxation Ombudsman has begun a review of the ATO’s registered agent phone line, prompted by reports indicating that around 65% of tax agents face issues with the service.

Concerns include long wait times and inconsistent responses, leading to dissatisfaction among agents regarding the support received.

The IGTO aims to collect feedback through online and face-to-face forums, as well as written submissions, to identify improvement opportunities for the ATO’s service.