From www.accountantsdaily.com.au: The founder of Two Sides Accounting, Natalie Lennon, criticises the Australian Tax Office’s client-agent linking system as “fundamentally flawed,” highlighting its inefficiency and security issues that burden both tax agents and clients.

Many accountants face difficulties with the cumbersome process, resulting in excessive wait times and prolonged onboarding periods.

Suggestions for improvement include implementing stronger automated flagging of unusual activities and enhancing responsiveness from the ATO.