From www.professionalplanner.com.au: Andrew Inwood, at the Chair Forum, warned that nearly 24% of superannuation members switch funds upon retirement, primarily due to financial advice.

He emphasized that industry funds must enhance their services to retain members, as consulting with an adviser is the biggest driver of retirement confidence.

Trust levels vary among super funds, with Aware Super leading in member trust at 96%, underscoring the importance of service standards in maintaining member confidence and reducing complaints.