Accountants can enhance client retention by demonstrating care through the “CARE” framework, which emphasizes credibility, appearance, reliability, and empathy – from bookmarklee.co.uk.

Building strong relationships is crucial, as many clients leave without expressing dissatisfaction; thus, showing genuine concern for their needs and preferences significantly influences loyalty.

Effective communication and responsiveness, along with personal touches, create a sense of partnership that fosters long-term client satisfaction.