From www.ifa.com.au: Financial adviser Dr. Ben Nielson highlights the importance of validating clients’ feelings during market downturns, as it helps them feel heard and supported.

He encourages advisers to ask probing questions about clients’ concerns, such as understanding their emotional state and financial positioning, to guide them through challenging times.

Nielson believes that a strong adviser-client relationship, supported by historical market data, aids in cultivating trust and in reshaping clients’ perspectives on market fluctuations.