How to keep clients loyal and happy

Accountants can enhance client retention by demonstrating care through the “CARE” framework, which emphasizes credibility, appearance, reliability, and empathy – from bookmarklee.co.uk.

Building strong relationships is crucial, as many clients leave without expressing dissatisfaction; thus, showing genuine concern for their needs and preferences significantly influences loyalty.… read more

ATO’s top GST targets

From www.accountantsdaily.com.au: The ATO is intensifying its compliance efforts regarding unpaid GST, particularly through the issuance of DPNs.

Key areas of focus include property transactions, which are complex and require careful classification for GST purposes, and GST registration requirements that may necessitate retrospective actions.… read more

Categories GST

Australian superior court finds Bitcoin is property

From piperalderman.com.au: The Supreme Court of Victoria has ruled that Bitcoin qualifies as property under common law, marking a first for Australian higher courts.

Justice Attiwill determined that Bitcoin meets the four criteria for property as per the Ainsworth test, allowing it to be identified, controlled, and held with a degree of permanence.… read more

AI and Your Obligations as AFS Licensee

From www.investmentlawwatch.com: Australian Financial Services licensees are increasingly adopting artificial intelligence but often neglect their existing regulatory obligations, raising concerns about consumer risks.

The Australian Securities and Investments Commission (ASIC) published REP 798, which emphasizes that current regulations apply to AI systems and outlines best practices for compliance and risk management.… read more

Court interpretation of section 563B

Reported at corrs.com.au: A landmark interpretation of section 563B of the Corporations Act 2001 regarding creditors’ entitlement to interest on admitted claims by a liquidator came to light in the Park, Re Queensland Nickel Pty Ltd case.… read more